|We are currently recruiting for a Technical Consultant with experience in installing and deploying enterprise software to work with customers to successfully implement our Configure, Price, Quote (CPQ) solution. We will consider applications for candidates aspiring to this role
Technical Consultant – Infrastructure Architect / Implementation | CPQ Product – Global Enterprise Software Solutions Maidenhead / Part Remote 2/3 days per Week | Negotiable Salary Package + Company Benefits
Who we are:
For more than 50 years we have created and delivered software, tools, and services to customers worldwide who need to innovate and simplify complex business processes. Our technology enables sales channels, channel partners and customers to configure, price and quote even the most complex products and services right at the point of sale. The solution enables rapid deployment of complex pricing rules for any product or service for accurate quotes; streamlines order management; instantly generates proposal documents and provides integrations into best of breed CRM, ERP and CAD solutions.
The Technical Consultant will provide a wealth of expertise and experience both in our products, technologies, and infrastructure. They ensure the technical well-being of customers from product installation to production running. This will include mentoring customers so they can operate independently.
+ Help customer identify hardware and software pre-requisites for our solutions. Working with others within the business to advise on possible deployment configurations. Assists with initial hardware sizing and resource requirements. + Advise on securing the applications in different scenarios + Responsible for installation and configuration (or commissioning) of products on customer sites. + Train customer on the installation and administration of our products + Investigate and identify performance issues when required + Application and testing of fixes and service packs to the solution + Assist customer in developing policies, standards, processes, guidelines for ensuring the physical and electronic security of systems and data relating to our solutions. + Contribute to building proposals, statements of work and services estimates for Services Delivery opportunities. Present recommended solutions both verbally and in written form. + Keep abreast of tools, techniques, trends and relevant industry standards and regulations applicable to their specialism.
Skills and Qualifications:
+ Ideally this role should require a degree level qualification or the equivalent industry experience. + A high standard of written and spoken English is essential, a second language would be an advantage.
Required Functional /Technical Skills:
Infrastructure Architecture: The frameworks and principles on which networks, systems, equipment, and resources are based. Windows Server, Azure, Windows Server/Customer etc., SQL Server, networking protocols (TCP/IP etc.), Virtualization such as VMWare/Hyper-V/KVM.
Infrastructure Configuration: Knowledge and understanding of infrastructure configurations, physical and virtual servers, SANs, WAN topologies, resilience, redundancy, sizing, security, load balancing and external interfaces.
Cloud / Virtualization: Use of tools and systems to manage Virtualized environments; Server and Desktop Virtualization; IaaS (Infrastructure as a Service); SaaS (Software as a Service)
Security: The selection, design, and implementation of controls and management strategies to maintain the security, confidentiality, integrity, availability, accountability, and relevant compliance of information systems with legislation, regulation, and relevant standards
Network Traffic Analysis: Methods and techniques for the capture of traffic information (packet level) and the forensic analysis of this information into its constituent elements.
+ Business Intelligence: Examples: SSRS, SSIS and SSAS to build slice and dice cubes, reports including KPIs + Project Planning and Control Techniques + Integration Specialism: Specialist knowledge and skills in integrating disparate applications using EAI or middleware technologies in a way that is message-safe, synchronous, or asynchronous as required. Examples: Microsoft BizTalk, Scribe, IBM WebSphere, etc.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR