|Service Desk Analyst - Permanent - Coventry - £18,000 - £30,000 - SC Cleared
This position operates on a shift basis and involves providing systems administration support to end users. The Service Desk function is responsible for Access, Event, Incident, Request and Problem Management activities. Our client is involved in a range of future game-changing defence and security programmes. Whether this is as a partner in the F-35 Lightning II providing the aircraft with much of its situational awareness and communications, as a leading specialist in large intelligence datasets, as a pre-eminent provider of High Altitude Long Endurance unmanned aircraft systems, or as the 'go to' provider for truly open system architectures for battlespace networks, communications, and command and control, they have an unparalleled reputation as an innovator. This position operates on a shift basis and includes providing systems administration support to the Service Desk facility and ensuring that all users of the Service Desk facility receive a friendly, helpful, and efficient response and continual updates, until incidents are satisfactorily closed. At present the team is taking up to 120 calls per day shift.Company cultures:
Our client is an industry leader in all aspects of IT, computer network operations and cyber security and is at the forefront of the challenge to find innovative solutions that can effectively defend networks and offer protection across the entire cyber domain. They maintain a strong focus on export business, an area important to their success, with sales into overseas markets from our client entities accounting for more than 60% of our UK businesses. The Key Responsibilities of a Service Desk Analyst:
Performing system administration tasks as defined by the Operating Procedures Routinely monitoring the system using the software and hardware tools provided Responding appropriately to errors or faults as notified Maintaining information regarding system activities so as to be able to respond to enquiries. In addition to this you will resolve fault calls by;
Providing assistance and initial information to callers Identifying and resolving common problems Documenting solutions Adhering escalation/elevation processes and procedures Timely and accurate inputting of data into the call logging system Ensuring that Incidents and Service Requests requiring further help are escalated Below is a list of Key Skills required for the Service Desk Analyst however you will not be expected to have everything:
Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development. Commitment to an ethos of superior service and the ability to work effectively whilst under pressure. Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within NGITL. Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems. Commitment to working as a member of a team which responds flexibly to changing pressures and demands. An active interest in the development of the Service Desk function and its contribution to the I project as a whole. Ability to work in the required environment including a satisfactory security clearance. Ideally you will have experience in supporting the following:
Unix Linux Microsoft Windows Oracle databases SQL Netbackup The client would also like to see some of the below, but this is not essential:
MS Windows server Oracle SQL Experience of backup and restore System monitoring tools (e-health) Scripting/code (C, C++, JAVA) The client is very open to candidates from different backgrounds so please do apply for more information.
Up to 8% employer pension contribution Life Assurance Dental Cover Cycle to work scheme Childcare vouchers Private Medical Insurance Employee referral scheme RECOMMEND A FRIEND: If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with a 'thank you' of our own. For every colleague you refer who then starts a role through Datasource either Contract or Permanent, we will send you £250 of Love to Shop Gift Vouchers!
You will be required to hold a minimum of SC Cleared. If you do not hold an active SC Cleared please familiarise yourself with the vetting process before applying.
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