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  » Posted on: 28-01-2019

Position or Job Title 2nd Line Support - Trading - Applications
Company CV-Library Ltd
Recruiter Reference itjobspost/209401334
Position Location (City) Amsterdam
County/Area Buckinghamshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
What you will do…

* Provide 1st and 2nd line support to minimise disruption during trading hours.

* Resolve faults passed on locally, including hot-swap services to rectify hardware faults whilst ensuring minimum downtime.

* Working pro-actively to improve the service provided to the client.

* Balance and prioritise activities within the busy support environment.

* Ensure action within agreed SLA’s.

* Have a clear approach to problem identification and analysis, and seeking solutions.

* Minimum of 2 years Trading Support experience in Financial Markets on-floor environment.

* An outstanding work ethic with the flexibility to work independently or as part of a team.

* Strong verbal and written communication skills.

* Ability to engage with colleagues and customers at a variety of levels.

* A robust attitude in difficult situations and a tactful approach to clients.

* Confident knowledge of Financial Markets trading systems and market data systems.

* Practical knowledge of trading floor support’s key infrastructure.

* Disciplined time management.

* Commitment to out of hours and potential weekend work.

What you’ll bring…

* Strong communicator and ability to engage colleagues and customers at all levels

* Robust character able to deal with difficult situations and clients tactfully but firmly

* Analysis and Solutions seeking with a clear approach to problem identification and analysis

* A structured approach to work, self-organised and adaptable to varying demands in workload

* Able to prioritise workload, ensuring actioned within agreed SLA's

* Disciplined with good time management and takes responsibility for decisions

* Minimum of 2 years Trading Support experience in Financial Markets on-floor environment

* Good working knowledge of Financial Markets trading applications systems and market data systems

* Good working knowledge of key infrastructure supporting the trading floors

* Front to back awareness of processes within an investment bank (from sales to back office)

* Monitoring to support application service availability

* Front office support experience - understanding trade capture, risk and trade stores

The following Application based Technical skill sets are required:

* Good awareness of Information Security Policies and Technology Risk Management from an enterprise I banking systems context

* Specific technical experience of Unix, SybaseI Oracle, Excel VBA, Windows, SQL, Excel, .NET., scripting knowledge

* Monitoring tool sets, such as Geneos

* Understanding of log files and trouble shooting

* Ticket management experience, such as Jira I ServiceNow

* Line of Defence:

* Compliance with Group Policies; to test, certify, and document business controls and operating procedures o Operates within a governance structure; to identify, manage risk, and for maintaining risk assessments

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£50000 - £60000/a
Start Date Required Experience
See listing
Required Education