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  » Posted on: 25-01-2019

Position or Job Title Infrastructure Engineer (VOIP/SIP/Linux)
Company CV-Library Ltd
Recruiter Reference itjobspost/209395141
Position Location (City) Nantgarw
County/Area Nottinghamshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Infrastructure Engineer (VOIP/SIP/Linux)

DOE + benefits

North Cardiff

Are you looking for a new challenge, working in a business working with interesting technologies?

My client based in North Cardiff have an interesting opportunity for an Infrastructure Engineer (VOIP/SIP/Linux) to join their thriving business.

Reporting to the Ops Manager, the Infrastructure Engineer (VOIP/SIP/Linux) will work as part of the technical team to support the company’s platform and its customers.


• Perform root cause analysis of high severity incidents.

• Provide feedback and assistance to the Technical Lead of Infrastructure on all operational matters.

• Research and Development of the company’s platform to further enhance the capabilities to customers.

• Perform 3rd line technical support to customers and 2nd line support teams.

• Liaise with third parties and supplier’s technical teams

• Provide diagnostic data and replicate customer solutions in a Lab environment.

• Perform in-house and customer training.

• Conduct customer visits with senior staff as required.

You will be expected to have most, if not all of the following experience –

• At least five years’ experience of providing technical customer care within an SIP/IP environment.

• Experience of working within in an ITIL service environment and ticketing system

• Extensive knowledge of troubleshooting and administration of:

o Linux (EG. Redhat/Centos, Suse)

o L3 Switches & Routers

o WAN/MPLS/VLAN networking

o Oracle Session Border Controllers

o Voice over IP (using SIP/SDP/RTP)

o Packet Capture & Analysis (eg Wireshark)

o Quality of Service

o Sonicwall, or equivalent Firewall

o IP Load Balancers

This is a fantastic opportunity to join a company going through an exciting period of growth & change.

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on (phone number removed) or

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£0.00 - £45000/an
Start Date Required Experience
See listing
Required Education