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  » Posted on: 10-01-2019

Position or Job Title IT Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/208724415
Position Location (City) Eastleigh, Hampshire
County/Area Hampshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
An exciting new role has arisen for a talented 1st Line IT Technician to join a leading firm based in the South Coast. The hours you shall be working within this role are 9am – 5pm Monday to Friday There may also be the requirement for you to provide out of hours cover when required. As the 1st line of response, It is your responsibility to ensure: That calls are answered within the KPIs. Issues are logged both by email and telephone, and B2B for all customers. You will need to follow the basic processes and diagnostics (1st fixes) to establish the exact problem on site and where possible take call to resolution within agreed SLAs. You will be responsible for escalating issues according to the escalation process and ensuring the right people are aware of any issues that need attention. You will be expected to Log & update all calls on both the companies call management system and in some cases certain third party systems. You are expected to provide software support using Remote Control/Access systems, following basic processes and diagnostics to establish the exact problem on site and implement fixes. This includes providing Technical support for both the internal engineers and third party engineers on site and escalating to 2nd Line when necessary. You will be required to assist with the Implementation of new software, hardware releases and adhoc roll-outs as part of a team, ensuring that procedures are followed and installations double checked at all times. To apply you must posses at least 1 years IT Support experience. Apply today to hear more details

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000/annum plus benef
Start Date Required Experience
See listing
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Required Education
Other