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  » Posted on: 19-12-2018

Position or Job Title 1st Line Support
Company CV-Library Ltd
Recruiter Reference itjobspost/204705174
Position Location (City) PR7, Clayton-le-Woods, Lancas
County/Area Lancashire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Technical Support Due to an ever increasing workload, our client is actively seeking two talented and dedicated Technical Support Analysts to complement their IT department on a permanent basis. Reporting directly to the Technical Services Manager, key responsibilities will include but not be limited to: • Undertake remote monitoring of IT based equipment once installed using bespoke monitoring systems. • Conduct remote monitoring of 3rd party devices using centralised software and bespoke monitoring system • Identify problems quickly and efficiently as they occur and perform remote maintenance in order to repair faults and minimise downtime. • Diagnose and Log issues with 3rd party suppliers to resolve issues. • Be open to developments in systems and processes and proactively contribute own ideas and suggestions for improvements. • Help with installing remote systems enabling kit onto the network. • Evaluate data from reports to identify possible issues. To be considered for this role you must possess a minimum of 12 months within a help-desk support role with solid, working experience in PC set-up, support and configuration, familiar with networking concepts, ADSL broadband and router configurations and an excellent knowledge of Windows operating systems. In addition, you will display exceptional communication skills with a meticulous work ethic and a strong focus on detail. This is a fantastic opportunity to join a corporate, expanding market leader with a competitive remunerations package and genuine scope for progression

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£18000/annum + Benefits
Start Date Required Experience
See listing
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Required Education
Other