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  » Posted on: 12-12-2018

Position or Job Title IT Help Desk - 1st and 2nd Line support
Company CV-Library Ltd
Recruiter Reference itjobspost/209170845
Position Location (City) Slough, Berkshire
County/Area Berkshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
IT Help Desk - 1st and 2nd Line support

£25,000 - £26,000


I am currently looking for a fantastic IT Help Desk Manager to join a vibrant and outgoing team in Slough to help with their online and offline support. I am looking for someone who will go the extra mile and provide great customer service.

Job Tasks

* Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

* Receiving, logging and managing calls from internal staff via telephone and email

* 1st and 2nd line support - troubleshooting of IT related problems from in house software to hardware, such as Laptops, PCs, Printers and handheld devices

* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

* Publishing support documentation to assist staff with requests for information.

* Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

* To arrange for external technical support where problems cannot be resolved in house such as Dell.

* Day to Day IT Prep as and when required (PC, Mac Monitors and Printers)

If you have:

* Over 1 years’ experience within this line of work

* A relevant degree

* Worked with Microsoft based operating systems with emphasis on Windows 7 and Office 2010.

* Excellent communication skills and telephone manner

Then this is the job for you, so get in touch!

IT Help Desk - 1st and 2nd Line support

£25,000 - £26,000


Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£25000 - £26000/a
Start Date Required Experience
See listing
Required Education