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  » Posted on: 12-12-2018

Position or Job Title Helpdesk Call Analyst (nightshift)
Company CV-Library Ltd
Recruiter Reference itjobspost/209169967
Position Location (City) Nottingham
County/Area Suffolk
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Helpdesk Call Analyst (nightshift) £17,000 + £45.00 shift allowance per shift worked OTE c£24,000

Based in the centre of Nottingham this is a great opportunity for an outgoing, confident and experienced IT Helpdesk Operator to work within a small team providing IT helpdesk support to European and UK clients on the nightshift.

This is a target driven role that requires you to take ownership, resolve queries and problems, delve into technical issues and monitor to a successful conclusion / resolution.

Suit customer focused individual with previous experience of working under pressure within a fast paced help desk / support centre and / or retail environment.

Must have knowledge on windows, active directory, and an awareness of hardware/software faults.

First class communication skills and the ability to deal with customers on the phone and resolve varying levels of IT queries essential.

You must be happy to work a continual 12 hour night shift: 19:30 – 07:30 or 20:00 – 08:00 with 1.5-hour total break per night on a 4 on, 4 off basis.

Additional keywords: helpdesk, call centre, IT, technical support, customer service, call analyst.

Naylor George is a recruitment agency working on behalf of a client. We aim to contact all suitable candidates within 2-3 days. Unfortunately, due to the high volume of response we receive we are unable to provide individual feedback to applications that haven’t reached the shortlist - we do however wish you all the best in your search for a new job

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£17000/annum shift allo
Start Date Required Experience
See listing
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Required Education
Other