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  » Posted on: 11-12-2018

Position or Job Title IT Tech Support 1st & 2nd Line
Company CV-Library Ltd
Recruiter Reference itjobspost/209166451
Position Location (City) Newhaven, East Sussex
County/Area East Sussex
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
We seek an experience Tech Support person with responsibility to provide 1st and 2nd line technical support to the clients businesses. You will be responsible for providing basic desktop and server support by determining customer issues, analysing symptoms and where possible, solving underlying problems, before considering escalation to 3rd line support.

MAIN RESPONSIBILITIES

User account management Manage support cases to enable fast resolution that exceeds expectations escalating as required to level 3 support Manage users’ expectations Ensuring accurate recording of all cases Provide a quality level of service and communicate complex issues to non-technical users Support users at different sites in Sussex and remotely support our German and US company users

SYSTEMS/EQUIPMENT USED

Citrix Windows Server AD Microsoft Office ERP CRM Exchange Laptops, PCs, Mobile Phones Imaging Sharepoint

It should be noted that this is a support role which requires a flexible approach to work finish times.

Knowledge/Experience

2-3 years experience in an IT Support or Service desk environment. Good working knowledge of MS windows, all desk top and server versions Hardware and software support Experience of configuring desk top pc’s, laptop and network printers Strategic and analytical thinking Good customer service skills Full driving licence Excellent analytical and problem solving skills Excellent attention to detail Troubleshooting

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £25000/a
Start Date Required Experience
See listing
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Required Education
Other