Must have experience solving various IT issues; including things like app support, custom data systems, cloud tech, etc. Should be an enthusiastic technologist with a keen interest in problem solving / troubleshooting within a software support environment.
* Application Support Engineer - 1st/2nd Service Desk Analyst
* Software support and general IT Skills
* Ability to track and problem solve IT issues; incident and problem management
* Interest in software support and development overall; understanding how web and mobile applications work
* Troubleshooting and break-fix
* Keen to work with AWS
* Previous experience within an IT Technical Support helpdesk role
* Big picture and out of box thinker
Must be willing to share knowledge and work collaboratively alongside various teams, be proactive and enjoy problem solving.
Application Support Engineer, 1st / 2nd Service Desk Analyst, Software Support lifecycle, ITIL, Hampshire