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  » Posted on: 11-12-2018

Position or Job Title 1st and 2nd line IT Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/209164813
Position Location (City) BN9, Newhaven, East Sussex
County/Area East Sussex
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
We are looking for a Technical Support Assistant to provide 1st and 2nd line technical support to internal users of a fantastic business in Newhaven. As 1st and/or 2nd line support you’ll provide desktop and server support, analyse symptoms and solve problems, escalating to 3rd line as needed.

You will:

* Conduct user account management

* Manage 1st and 2nd line IT hardware and software support cases, escalating as required to 3rd line support

* Manage users’ expectations and ensure accurate recording cases

* Provide a high quality service and communicate complex issues to non-technical users

* Support users at different sites in Sussex and remotely support overseas users as needed

You’ll need experience, qualifications or similar working knowledge in IT Support and a strong aptitude for technology.

Ideally you’ll be familiar with as many of the following as possible; Citrix, MS Windows Desktop and Server, AD, ERP and CRM systems, Exchange, Laptops, PCs, Mobile Phones, Imaging, Sharepoint.

Working hours are Monday to Friday 7.30am-4pm and the salary is up to £25k dependent on experience. A full UK driving licence to enable you to visit other sites is highly desirable.

First Recruitment Services ltd is acting as an employment agency

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £25000/a
Start Date Required Experience
See listing
Required Education