|telent Application Support Manager, Chorley/Carr Lane, (Permanent)
Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are telent have enabled the technology to make this happen.
With current annual revenues of £399M, 2,200 employees and 50 operational locations across the UK and Ireland, we are a leading technology company which designs and delivers solutions and services for organisations to create, improve and maintain their ICT, mission critical communications networks and operational systems, vital in the effective operation of the nation’s infrastructure.
* Supervisory and team leadership of the Application Support Team – with an emphasis on building knowledge/best practice and mentoring * Provide customer facing ICT support and assistance to our staff with their use of ICT systems and devices. * To support and manage ICT Business Systems and Data used by the telent business. * Manage asset information and provide reports to the management team.
* Incident management with an emphasis on Problem Management * Assist users to get the maximum benefit from ICT services, providing operational and technical support * Configure, distribute and administer remote access tokens and user authentication access. * Administer and maintain the security of business systems * Provide operational support for the users of our business systems * Collaborate with our users to resolve faults with services including undertaking root cause analysis * Closely liaise with our 3rd party suppliers to enable faults to be resolved within SLA * Maintain a troubleshooting tracking log ensuring timely resolution of problems * Develop, coordinate and conduct IT training, educational and orientation programs for users * Develop and maintain documentation of systems * Support project activities by managing testing
We’d be delighted to hear from you if you have the following skills/experience:
* Experience in process improvement * Well organised with ability to prioritise * Ability to follow processes * Preferably has experience of either managing projects, or participating in projects – this role will develop these * Ideally the role would be filled by an ICT practitioner * An Information Systems / Business related degree would be useful * Excellent communication skills * Good under pressure * Good customer focus and service skills * Ability to lead a team
Excellent employee benefits:
telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:
* 33 days holiday, including public holidays, plus the option to buy or sell five days each year * Company pension scheme * A range of family friendly policies including childcare vouchers * An employee-funded car leasing scheme * Occupational health support
We reserve the right to close this vacancy once we have received sufficient applications.
telent is an equal opportunities employer and is committed to diversity and inclusion