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  » Posted on: 10-12-2018

Position or Job Title Technical Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/209157330
Position Location (City) Bedford
County/Area West Midlands
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Becoming a Technical Analyst with Capita ONE (Bedford):The Technical Analyst has a responsibility to ensure that service levels are met and that both customers and internal departments receive a timely response to their requests.What you will do: * To provide technical services to Capita One customers and to the Capita One business * Work towards targets and goals as set out by the Technical Support Team Leader and demonstrate an understanding of how you will achieve these in your 1-1 meetings and regular reviews * To work effectively and flexibly with all other Technical teams to help collectively achieve targets across Technical Services * Proactively seek out new opportunities which will help deliver increased service levels, or quality improvements * To assist the Application Support Team in their investigations at a technical level. * Work with the wider business such as Development, Product and Sales to provide sound technical advice and guidance toward the continual improvement of our products and services. Your experience will include: * Proven successful experience in a Technical/ICT setting or demonstrable passion for it. * Experience of working with Microsoft Windows Server (2008/2012) and all Microsoft office applications * Excellent troubleshooting skills * People skills for building relationships with colleagues and customers at all levels * Strong written and verbal communication skills * Ability to build strong customer relationships * Demonstrates strong interpersonal skills including questioning for clarification and establishing of facts, observation and active listening About Capita ONECapita ONE works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that’s why we’re currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that’s why many of them have joined us directly from local authorities and the public sector – and why you could too.Capita ONE are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What’s in it for you?At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 day’s holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.| Become a Change Maker | Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £25000/a
Start Date Required Experience
See listing
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Required Education
Other