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  » Posted on: 06-12-2018

Position or Job Title Service Team Leader
Company CV-Library Ltd
Recruiter Reference itjobspost/209146011
Position Location (City) BS4, Brislington, Bristol
County/Area Kent
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
My client is an expanding IT Support Provider across the South West. They thrive on providing excellent service to their clients who are predominantly small - medium sized businesses. They are a small and friendly team that thrive on providing excellent service to their clients.


Due to consistent growth they are currently looking for a Team leader to lead the team and provide support to their clients. This role offers an exciting opportunity for someone to join the team within a service-led company that uses all the latest technology available. A driven and motivated IT professional with people skills an approachable manner would excel in this role.

The role is a very dynamic one meaning each working day will be different due to the range of tasks and opportunities available. You will be working closely with the directors which gives you a high level of responsibility as this role will have a a direct impact on the business.

Interaction with the team and clients is crucial in this role as you will have a direct impact on the growth of the team and business. You will also be directly involved with finding new technical solutions whilst managing the ever-busy service desk.


My client is looking for a Technical Service Desk Team leader to ensure the day to day running of the service desk operation. Responsibilities will include:

* Working with the Technical director to create, implement and manage policy, process and procedure.

* Day to day management of the service desk reporting directly to the business directors.

* Supporting and leading the service desk team by providing support and guidance to all team members.

* Supporting our clients via the support system, ensuring our ticketing process is followed and the client is kept informed.

* Diagnostics of support cases with the help and support of the rest of the team.

* The proactive maintenance of client networks using our proactive support tools.

* Engaging in the technical projects, including meeting clients and delivering onsite time with the team.

* Manging Client documentation.

* Helping train and develop junior team members.

* Producing client & internal reporting and presentations.

Required Skills & Experience:

* A minimum of 3 years’ experience in 1st/2nd line support.

* Professional, friendly approach with the ability to perform well under pressure.

* A team player.

* Organised, punctual and good attention to detail.

* Excellent written and verbal communication skills.

* Good troubleshooting/problem solving skills.

* Managing and troubleshooting office 365.

* Desktop troubleshooting.

* Network knowledge and troubleshooting.

* Windows server administration.

My client is offering a competitive salary plus exciting company benefits along with fun and rather unique workplace perks.

Job Type: Full-time

Salary: £24,000.00 to £32,000.00 /year

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£24000 - £32000/a
Start Date Required Experience
See listing
Required Education