|Network Support Engineer T3 Reading
Our Client is a leading independent communications provider, providing business broadband, VoIP, telephone systems and IT solutions throughout the UK. They Provide IT, communications and cloud services to UK businesses of all shapes and sizes, directly and through their partner community.
Reporting to the Tier 3 Networking Team Leader, the primary function of this role is to provide a technical response and fix to incidents, changes, service request, small scale projects and BIS of new customers.
The successful candidate will ideally come from a multi-vendor best in class environment, and be responsible for delivering vendor independent Network Solutions at Cisco Gold Partner standard.
* Provide 3rd line support for customer technical services, monitoring incidents, changes and appropriate service requests within agreed service hours and to agreed service levels. * Undertake small scale projects and be a technical owner for the BIS of new customers. * Work with your team leadership to provide resource levels within the team to provide support across the NS tier 3 enterprise networking based portfolio to cover all relevant technologies and flexibly adapt to ensure adequate team cover. * Participate in change management process, creating and updating change requests as appropriate, attending CAB meetings at request as appropriate to ensure proposed changes do not compromise network availability.
Skills and technology: * Hands on implementation and troubleshooting of complex multi-vendor networking solutions from a combination of the following technologies: Cisco, Extreme, Juniper, HP, Cisco/Juniper/Checkpoint security skills. * WIFI solutions including Aruba Clearpass and Airwave. Cisco WLC, Meraki, ISE and Prime, Ubiquiti WIFI solutions. * Nexus * Load balancing technologies such as F5, ACE. * CCNP/JNCIP/CCSE – Ideally working toward your CCIE or equivalent. * Knowledge of Network analytical tools such as Wireshark.
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