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  » Posted on: 28-08-2018

Position or Job Title Trainee IT Support
Company CV-Library Ltd
Recruiter Reference itjobspost/208520672
Position Location (City) Stanton, Suffolk
County/Area Suffolk
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Trainee IT Support

A thriving local business, based near Stanton, recruiting a Junior IT Support consultant with a welcoming, professional manner wanting to join a friendly team working closely with their customer’s providing IT support. Our client, a leading software company, are seeking a technically minded individual looking for a great opportunity to learn and grow in a new role with plenty of progression and development opportunities. Applicants will need to have a professional telephone manner, experience in using Microsoft Office, comfortability in providing on-hand technical support, strong communication skills and an interest in IT would be ideal, but not essential.

Role Responsibilities include (but are not limited to):

• Diagnosing and resolving any issues using the company’s handbook

• Logging any customer queries

• Providing on-hand technical support over the phone

• Email management

• Escalating complex, technical issues to the relevant department


• Previous experience in supporting customers via the telephone

• Technical mind-set

• An interest in IT

• Pro-active and positive

• Hunger to learn

• Seeking progression

Due to location access to own vehicle is essential Salary Range – This role will start on a minimum wage basis, however there is room for growth (depending on successful completion of probationary period!)

For more information please contact Charlotte on (Apply online only).

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education