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  » Posted on: 20-12-2017

Position or Job Title Software Support Analyst (Cloud Computing, London
Company CV-Library Ltd
Recruiter Reference itjobspost/207081569
Position Location (City) London
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Software Support Analyst (Cloud Computing, London)

Salary: £30 - £40K Basic (DoE) + Excellent Benefits

Location: London, central

Customer focussed software product support analyst required by global software company to work from their London based offices.

Are you a confident speaker, with the personality and professionalism, to have real enthusiasm for working with a wide variety of people, and have the ability to be calm and patient under pressure?

We have need for a dedicated product support specialist to take the reins of providing dedicated platform support to the customer base – you`ll have that special blend of excellent customer service, combined with an inquisitive, technical nature to really get to the bottom of issues. Strong troubleshooting is a must.

Working as the 1st line of customer & software Product support, you will be exposed to a wide range of technologies & industries.

In return, you will join a global, well established, very modern & progressive software company who work at the forefront of Cloud Computing. We are the software company – so it`s a vibrant technical & creative environment. No reseller, or partner, or service provider here.

Up for the challenge?

See if you have some or most of the below skill set & then give me a call.

- Technical expertise shall include experience with Microsoft Windows, Common internet browsers, Cloud Computing (SaaS) with either Client Server or web-based applications, experience with standard off-the-shelf applications software, operating systems (Windows and Linux) and Networking.

- Exposure to web based applications and Linux systems is preferable but not essential.

- Device Knowledge around – Desktop PC /Mobile Android and iPhone Devices.

- Proven experience as customer support for a technology company.

- Excellent knowledge of windows services, operating systems, networks, servers, and databases.

- Networking and software applications knowledge.

- Written and verbal communication skills to a very high standard with positivity & proactive-ness at all times.

- Coding experience a plus (example: JavaScript, CSS, HTML; common in-browser scripting skills for troubleshooting)

- Ideally, a Bachelor`s Degree in a technical discipline (Engineering, Computer Science, Information Systems/Science, etc.)

Keywords: Technical support Engineer, application Support Engineer, Software support analyst, Customer Experience, SaaS, Cloud computing, Product Support Analyst, Product support specialist, Javascript, CSS, HTML, Azure, AWS, London

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£30000 - £40000/a
Start Date Required Experience
See listing
Required Education