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  » Posted on: 19-12-2017

Position or Job Title Senior Service Desk Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/207079392
Position Location (City) Milton Keynes
County/Area Greater Manchester
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Senior Service Desk Technician Milton Keynes Permanent £25,000 - 27,000 per annum (DOE)

Senior Service Desk Technician needed with a knowledge of education establishment requirements for a permanent role in Milton Keynes. Starting in January 2018 (subject to Notice Period / Availability).

You will oversee the Service Desk facility to deliver remote services and ensure the Service Desk team provide the best possible experience to customers. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience.

Responsibilities:

- To Manage the Service Desk facility to deliver remote services to SLA. - Ensure changes to scheduled site visits and engineer commitments are communicated effectively to customers. - Manage escalations and assigned work, providing timely updates to both management and clients, as required. - Use remote access software to access systems to investigate and resolves problems. - Identify, recommend and implement improvements to processes and procedures to enrich the ultimate customer service experience. - Manage Service Desk Technicians in incidents reported to the Service Desk. - Escalates issues appropriately and in a consistent, time effective manner. - Maintain all office PC's to ensure the latest software is installed and systems are working effectively. - Undertake ongoing training and development in the products supported. - Possible site visits as and when required in the absence of technicians.

Skills:

- Excellent people skills, with a confident, pleasant manner. - Configuring and managing Active Directory, Group Policy, DNS and DHCP. - Good knowledge and/or experience with Server 2008/2012. - Working knowledge in Virtualisation technologies (VMware, Hyper-V), clustering + backup. - Experience with desktop operating systems from Windows XP to Windows 8. - Knowledge of Windows OS, 7, 8 and 10. - Strong knowledge of Network and Application software. - Proficient in Cashless Catering, CCTV and Telephony. - SAN / NAS Deployment and Operation experience

Next Steps... Please email through a copy of your current CV for consideration stating your work availability, salary/rate expectations and a short paragraph explaining why you believe you are a strong match for this position. If your experience matches the job requirements you will be contacted by a member of the Syntax team who will run through the full details with you and be happy to answer any questions you may have. We do our very best to respond to all applications. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding.

About Us... Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist. We offer over three decades of experience in providing outstanding talent into clients throughout the UK & Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets. We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including...

- Developers / Programmers - Project Managers / Programme Managers - PMO Managers / PMO Support - Business Analysts - IT Architects - Database Administrators (DBAs) - Testers / Test Managers - Infrastructure / Networking - Business Intelligence (BI) / Data Warehousing - IT Managers / Head of IT

As Syntax we pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome. Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£25000 - £27000/a
Start Date Required Experience
See listing
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Required Education
Other