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  » Posted on: 19-12-2017

Position or Job Title Project Co-Ordinator
Company CV-Library Ltd
Recruiter Reference itjobspost/207078997
Position Location (City) Solihull, West Midlands
County/Area West Midlands
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Convergence Group has an exciting opportunity for a Project Co-Ordinator to join our team based in Solihull  on a full time basis for 12 months maternity cover, to start in March/April. You will be on a competitive salary of £25,000 - £27,000 per annum + benefits.

Project Co-Ordinator Job Role

To ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high-performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services.

Key Responsibilities as our Project Co-Ordinator

- Responsible for all administration pertaining to procurement and tracking of orders

- Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted

- Ensuring that customers are kept informed of progress via telephone communication, email and weekly reports throughout the provision of service, with any issues highlighted (eg wayleave)

- Interacting with other key departments within the company for new project requirements and keeping Account Managers informed of any pending issues

- Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers

- Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met

- Ensuring any excess/additional charges are approved by the customer prior to providing agreement to suppliers to continue with work

- Monitoring and running key departmental reports to maintain regular updates and chasing of key activities

- Ensuring internal tasks to other departments are raised within SLA

- Highlight any pricing queries back to the Project/Account Manager

- Advising Network Operations Centre of engineer installation requirements

- Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates

- Adhoc administration duties as and when requested by the line manager

Experience and Qualifications needed to become our Project Co-Ordinator

- 2 years’ experience within a busy provisioning team and/or working knowledge of the telecommunications industry

- ITIL/Prince 2 – Desirable but not essential

- Prince 2 foundation

- Prince 2 practitioner – Desirable but not essential

- Experience of a range of supplier ordering portals

- Supplier query management (resolving incorrect order etc)

- Ability to follow process and procedures

- Good attention to detail

- Customer facing with great customer service skills

- Problem ownership -  seeing through to resolution

- Ability to prioritise workload

The Company may require the role holder to perform other duties as deemed necessary to fulfil the requirements of the role.

If you feel you are the right candidate for the role as our Project Co-Ordinator then please click ‘apply’ now! We’d love to hear from you

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£25000 - £27000/a
Start Date Required Experience
See listing
Required Education