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  » Posted on: 19-12-2017

Position or Job Title 3rd Line Support
Company CV-Library Ltd
Recruiter Reference itjobspost/207078864
Position Location (City) Crewe, Cheshire
County/Area Cheshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
IT Service Desk Analyst

£30,000 - £35,000 + Benefits


This is an opportunity to work for a leading £1.5bn turnover Retail and Distribution business. Due to continued growth, they are seeking an IT Service Desk Analyst to join their team and deliver exceptional service to the end user. The ideal candidate will have excellent customer service and IT skills, be highly professional and have a proactive approach to resolving the customer’s IT issues.

Duties and Responsibilities

* Log, track and resolve incoming service requests and incidents from end users via telephone, portal and email.

* Identify and carry out any immediate corrective action that can resolve or contain the issue directly.

* Using technical and problem solving skills.

* Accurately record all call details onto the IT Service Management tool

* Ensure calls are managed efficiently and regular updates are provided

* Co-ordinate the assignment of 2nd and 3rd line issues to the appropriate team for speedy resolution

* Exposure to Windows Server 2012, Active Directory, Exchange 2013, VM Ware, ManageEngine Service Desk tool, Cisco

* Queries vary from password reset through remote support for end user device troubleshooting to being involved in mini projects such as hardware/comms roll out

This is an exciting opportunity to join a large organisation with real prospects.

If you are interested and want to find out more information, APPLY NOW!

Technical Support / Service Desk / 1st Line Support / IT Support / Customer Service / 2nd line support

IT Service Desk Analyst

£30,000 - £35,000 + Benefits


Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£30000 - £35000/a
Start Date Required Experience
See listing
Required Education