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  » Posted on: 19-12-2017

Position or Job Title Service Desk Analyst (1st Line support)
Company CV-Library Ltd
Recruiter Reference itjobspost/207078128
Position Location (City) Coventry
County/Area Essex
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
I am currently on the lookout for a Service Desk Analyst to join a FTSE 100 organisation based in the heart of Coventry

The ideal candidate will apply appropriate subject matter knowledge to technical customer services issues, and will manage customer issues and queries, delivering efficient solutions to problems and providing a high level of customer service in all aspects of their role.

the main responsibilities of the are are:

* To act as an initial point of contact for any customer issues and to provide technical support * Diagnosing and resolving technical incidents and requests * Gain an accurate understanding of customer issues and the best way in which to resolve them. * provide training and guidance to customers on our products * Remotely connecting to customers systems to provide training and support. * escalation of major incidents and complaints * Log and update and calls of incidents * Develop and improve knowledge of customer IT systems * Maintain cohesive working practices within the team * Actively review issue trends and report them within the team

This is a key role within the company and will act as the first base of all customer support, the essential skills that you will need to perform this role effectively are:

* General Knowledge of a variety of IT systems and how they are used within the business environment * Experience of working with Bespoke software products and hardware essentials. * Networking experience and virtual private networks. * Knowledge of Microsoft Windows, Microsoft Windows Servers, IT networking and ITIL Framework * Excellent customer service skills and the principles in which to perform this * Attention to detail * The ability to communicate within your team and higher levels of management * To be able to prioritise effectively with all issue encountered * Be able to write clear and concise business English

This is a perfect role for Self Driven and motivated candidates in which they can thrive and become a key asset to the company,

If this role is something that you are interested in please apply with your most up to date CV and i will be in contact with more information regarding this,

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£18000 - £18500/a
Start Date Required Experience
See listing
Required Education