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  » Posted on: 19-12-2017

Position or Job Title Technical Support/Customer Service - Global Busin
Company CV-Library Ltd
Recruiter Reference itjobspost/207076765
Position Location (City) Reading, Berkshire
County/Area Berkshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Job Title: Technical Support Specialist - 30K Package

Job Purpose:

To provide first line reactive technical support to our customers who are experiencing a technical problem with their system or service, resolving issues on a first contact basis wherever possible.

To provide second line reactive technical support to candidates who are experiencing technical problems whilst attempting to complete a company assessment, resolving issues on a first contact basis wherever possible.

To deliver a high level of customer service at all times and presenting a consistent face to customers on a global basis.

Key Accountabilities:

* Provide effective technical support in response to inbound calls and emails in accordance with departmental service level agreements (SLAs) and to the agreed quality standards – in order to drive optimum service to customers. * Responsible for the initial research and investigation prior to escalating unresolved issues to the Regional Service Team through the use of the online portal and to monitor progress through to resolution, keeping key contacts informed. * Manage communications to customers and candidates throughout the investigation and resolution of technical issues. * Responsible for updating in a timely manner ensuring accurate and detailed notes are entered for each contact with reference numbers issues for each contact. * Support our technology teams in the testing of online products. * Perform courtesy calls to customers as required. * Maintain system knowledge through ongoing training & development. * Carry out other duties as instructed by your line manager or team leader

Knowledge/Skills/Professional Requirements:

Key Competencies:

* Working with people. * Following instructions and procedures. * Adapting and responding to change. * Achieving personal goals and objectives. * Encourages teamwork and positive relationships. * Flexible and adaptable.

Skills and experience:

* Experience or desire to work in a technical. * Knowledge of Windows operating system plus skills in word, excel & internet related issues. * Excellent written and communication skills. * Ability to work under pressure and deliver results. * Ability to work to agreed targets. * Ability to troubleshoot through the use of open questions, technical skills and training materials. * Undergo regular coaching sessions and 121’s meetings with Manager/Team Leader.

Excellent career opportunity to join a global business - contact me on or (Apply online only) for more details

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£21000/annum + Benefits
Start Date Required Experience
See listing
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Required Education
Other