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  » Posted on: 18-12-2017

Position or Job Title Senior technical support analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/207072909
Position Location (City) Cheshire
County/Area Cheshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Application Support Analyst - Hale Cheshire - Circa £30,000 - Perm

Are you an application support analyst looking for an exciting project, full of variety and challenging tasks?

Are you looking for a company who provide mass promotional opportunities and personal growth?

Are you looking for a great place to work, for a company that genuinely cares?

Company profile

Larson group is working with a client who are experiencing a high level of growth, due to constantly being at the leading edge of innovation within their sector. They are establishing themselves as leaders within a buoyant robotics and insurance solutions industry, working with some of the UK's largest blue chip organisations. The client offers a state of the art working environment, along with a vibrant working ambience.

Key Responsibilities

* To monitor, review and react to clients use of their system and where necessary make commercial and practical recommendations via, if necessary, the company's business development team. * To be actively involved in improving customer service and client experience in line with company directives.

* To provide technical guidance and support to the members of the support team on all aspects of the company products and services, including any third party integration. * Work with all different operational departments within the business * Provide regular data and reporting of KPI's and trends as requested by your Line Manager, Operations Director or other department Heads or Directors.

* To provide professional and comprehensive 2nd line technical support and customer service in line with company procedures and customer SLAs, using appropriate channels of communication (e.g. ticket system, telephone, email, web meeting or face to face) for all companies, products and services across branch offices and the client base.

Personal Attributes

The ideal candidate will have/be:

Hard working - this role requires the successful candidate to demonstrate the ability to work at a consistently high level throughout the day, and be flexible in their working hours to help the IT department to resolve issues when required

Excellent verbal and written communication skills - Communication is key in this role. The successful candidate will need to be able to communicate information effectively within the Application Support Team as well as within the larger programme, project and operational teams.

Good analytical/reasoning abilities - the successful candidate will need to be able to understand the reasons behind IT issues. They will be able to understand why these issues occur and the various areas of the system that may be affected.

Willingness to learn new skills and improve current ones - the successful candidate will be asked to perform a wide variety of tasks in this role, and must be adaptable and willing to learn in order to meet this challenge

Organised - This role will require the successful candidate to re-organise their workload throughout the day to meet changing priorities

Works well as part of a team - the successful candidate will need to work closely with other application support team members as well as other staff to ensure the successful resolution of IT issues

Experience/Skills

The ideal candidate will have:

Strong SQL skills - this position is fundamentally a IT support role therefore general knowledge and experience with IT systems is key, however the ideal candidate will have strong SQL skills. Application Support is essential beneficial.

MS Office skills - Good understanding of how to use the basic MS Office suite of software is desirable (MS Word and MS Excel in particular)

Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business. For more information on Larson Resource Group please review our website (url removed)

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£34000/annum
Start Date Required Experience
See listing
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Required Education
Other