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  » Posted on: 18-12-2017

Position or Job Title Technical Service Delivery Manager
Company CV-Library Ltd
Recruiter Reference itjobspost/207071586
Position Location (City) Brentford
County/Area Cambridgeshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
A fantastic opportunity for a Technical Service Delivery Manager to be part of a global operation.

Responsibilities include:

o advanced technical support for all issuing solutions o assist/perform the execution of software or infrastructure deployments and service transition activities o assist in and/or perform root cause analysis for incidents and problem analysis/resolution o effectively utilize the ITSM support tool for communicating with L3 support and partners o assist in the definition of possible product development related requirement definitions and change requests o ensure that set-up, configuration, processes and tasks are documented accurately o act as local project and delivery lead for technology initiatives o deliver regular training to L1 support and/or commercial teams o handle escalations for key clients and all related communication to internal and external stake holders in such case

Skills required: o customer service oriented, with operational "hands-on" attitude o high quality standards, accuracy and risk awareness o excellent communication skills, especially within a multicultural global organisation o independent, goal-oriented and self-motivating personality o organizational skills and the ability to prioritize workload o some understanding of the ITIL v3 ITSM best practice guidelines (ITIL foundation certification is a plus) o experience in collaboration with product management or requirement engineering teams o project management skills

Nice to have - Experience within Retail, Financial Services or Payments.

On offer is a competitive salary plus market leading benefits!

Submit your CV for immediate review

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£65000 - £70000/a
Start Date Required Experience
See listing
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Required Education
Other