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  » Posted on: 18-12-2017

Position or Job Title Technical Support Representative
Company CV-Library Ltd
Recruiter Reference itjobspost/207071454
Position Location (City) Reading
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Our client, a global software business, based in Reading, is currently hiring for a Technical Support Representative to ensure customer success through the delivery of our Tier 1 and some Tier 2 technical support functions.

Responsibilities

* Manage in-bound calls and emails with focus and enthusiasm, a dedication to the consistent delivery of an exemplary quality standard of customer service and positive energy to competently answer questions about products and services. * Provide timely, high quality responses to external and internal customer questions and escalations, whilst balancing both the company's and the customer's needs. * Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues. * Proactively resolve problems in the early stages. * Contribute to, augment and expand upon the company's knowledge management database. * Engage in company-sponsored and self-motivated training and learning opportunities to further develop technical and soft skills, as required, for effective performance. * Provide timely feedback and ideas to strengthen and refine the department processes and operations. * Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth.

Requirements

* IT hardware & software troubleshooting experience. * Understanding of mobile devices, GPS & GSM networks. * Proven demonstrable track record of same or comparative professional experience. * Strong problem solving skills, gathers and analyses information skilfully. * Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively.

Our client offers an excellent commission structure, benefits and incentives, career progression opportunities and an exciting, vibrant environment.

This is a full-time position working Monday - Friday, 8am - 4pm.

Please apply online to be considered

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£28000 - £30000/a
Start Date Required Experience
See listing
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Required Education
Other