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  » Posted on: 18-12-2017

Position or Job Title Technical Support - First Line
Company CV-Library Ltd
Recruiter Reference itjobspost/207071036
Position Location (City) Birmingham
County/Area West Midlands
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
We are seeking a First Line Technical Support Engineer to provide technical support for IT systems including firewalls, VPN and intrusion detection, as part of a managed services solution in a busy Technical Support environment.

This role would particularly suit a graduate looking to start a career in the IT Security industry but is open to anyone with an appropriate technical background in IT.

First Line Technical Support Engineer Requirements:

Essential:

* Excellent networking knowledge * Experience working in an IT Department providing customer support regardless of the technology is useful but especially within a networking or security role. * Ability to work as part of a team or independently with minimum supervision * Ability to communicate clearly, verbally and in writing at all levels * Ability to multi-task and prioritise workload in a high pressure environment * Flexible 'can do' approach to problem resolution, along with the determination and drive to see an issue through to completion

Desirable:

* IT related university degree or equivalent or industry recognised certification such as Cisco CCNA * Any of the following experience: * Checkpoint, Juniper or Cisco firewalls * F5 load balancers (LTM) * Websense Proxy or Bluecoat proxy * Aruba wireless

First Line Technical Support Engineer Responsibilities:

* First point of call for customers raising incidents * Answering customer queries via telephone logging or updating tickets as quick as possible with as much accurate information * Logging and assessing monitoring and threat event alerts * Analysing and creating change specifications for simple change * Implementing simple change * Ensuring timely escalation to next level engineers * Shadowing next level engineers * Creating and updating process documentation * Low level project work

If you are interested in this First Line Technical Support Engineer opportunity, click Apply Now and we will be in touch with you soon

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£21000 - £25000/a
Start Date Required Experience
See listing
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Required Education
Other