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  » Posted on: 18-12-2017

Position or Job Title Oracle Application Support Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/207069958
Position Location (City) Cheshire
County/Area Cheshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
A rapidly growing and exciting company is looking to add to their team by recruiting an Oracle Application Support Analyst to join their Cheshire based office. As the team continues to grow, this role offers exciting development and career growth for the right candidate. Working closely with the Oracle Development team and Service Desk Analysts, this role will play a crucial part in supporting customers that use a suite of Oracle applications.

Based in the Cheshire office, the Oracle Application Support Analyst will play a crucial role in supporting the service and support that the IT Department is able to deliver to business teams across the company. This is an exciting time to join the business, with rapid growth within IT and commitment to the growth and development of employees. The Oracle Application Support Analyst will be involved with resolving issues as they arise, and imparting expertise across the business in order to enable functionality and resolve queries quickly.

Responsibilities will include;

* Management and ownership of technical Faults and Requests reported to the IT Service Desk

* Manage incoming support requests covering issues or queries with Oracle Forms/Reports, Oracle Data Integrator, Integration Cloud Services, Oracle Cloud ERP, Recvue and Oracle PBCS applications.

* Dealing directly with business users in order to clarify specific user requirements.

* Resolve 1st and 2nd Line (technical) application support calls to agreed service levels, with root cause analysis completed and recommendations for complete resolution provided.

* Prioritise support calls and allocate them on that basis to the 3rd Line technical support teams if required.

* Run daily system checks and alert 3rd line technical support teams as required.

* Keep internal customers informed of any IT related issues that might impact their teams.

* Ensure accurate and timely feedback on submitted support requests to internal customers.

* Manage root cause analysis to eliminate recurring support issues.

* Cover business hours in line with business needs across UK, Ireland and Europe.

Key Skills;

* Degree in IT related subject with significant focus on software development.

* Min 1 years' experience in commercial support/development environment or equivalent course work content.

* Experience of using SQL and PL/SQL, and able to demonstrate willingness and ability to quickly learn new technologies, applying skills learnt to solve specific problems.

* Experience of providing excellent customer service and/or administrative excellence in an IT or business environment.

* Ability to use initiative and investigate technical systems in order to complete root cause analysis

* Well organised and able to work well under pressure.

* Excellent written and verbal communication skills.

* Ability to communicate with both technical and non-technical individuals.

In order to deliver a high-quality service to the business, the Service Desk is open from 07:30 - 18:00. The successful candidate will therefore be expected to work with other members of the team to cover these hours either on a fixed hours or rota basis (Mon-Fri, 37.5 hours per week).

If you're interested in this role, please call Bianca on (Apply online only) or email bianca.fenton

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£0 - £45000/annum
Start Date Required Experience
See listing
Required Education