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  » Posted on: 17-12-2017

Position or Job Title Technical Applications Support
Company CV-Library Ltd
Recruiter Reference itjobspost/207068875
Position Location (City) Farnborough, Hampshire
County/Area Hampshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Technical Application Support Analyst required for a global software company in Farnborough. Candidates must have a Technical understanding with knowledge of SQL, Java, TomCat and Cloud.

The Technical Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

DUTIES AND RESPONSIBILITIES: • Answering questions from our European customers on technical aspects of the product, being fully responsible for the resolution of issues you are handling. • Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems. • Responsible for appropriate referral to other departments, if necessary. • Contributing and maintaining information in global knowledge base. • Developing product knowledge and identifying areas for further specialisation.

DESIRABLE SKILLS: • Graduates who are high achievers with a drive to succeed. • Excellent customer focus and strong communication skills. • Good technical skills to analyse data, research and solve diverse technical issues. • Experience of Windows operating systems with knowledge of Windows security and Active Directory. • Experience or exposure to Microsoft SQL databases and / or Oracle Databases. • The desire to learn and explore new technology within Infor is fundamental along with the ability to communicate at all levels within the company and its customers. • Self-motivation in an IT environment with rapidly evolving products is key. • Team player. • Highly developed PC skills

Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
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Required Education