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  » Posted on: 15-12-2017

Position or Job Title IT Trainer Engineer
Company CV-Library Ltd
Recruiter Reference itjobspost/207062586
Position Location (City) Cheadle, Borough of Stockport
County/Area Lincolnshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Reason for the Job

- To deliver a first class installation service to all of Autocab customers, thereby ensuring that own work is carried out to the highest standard in the most time and cost efficient way. - The production engineer will be part of a team responsible for all rollout of Passenger Apps, Ebooking, Hotel Bookers, Website Builder and Android Bookers products. - Training customers while configuring and customising delivered products What You Need to Do

Your key deliverables.

- Products are successfully managed, delivered on time, within budget and to the customers’ satisfaction in accordance with Autocab processes. - Remotely connecting to customers systems to provide training. - Escalation of major incidents and complaints. - Input into the growth of our internal and external knowledgebase, ensuring colleagues and customers have the correct support documentation. - To provide and receive quality feedback to/from peers and team members to aid personal development. - Swiftly escalate any customer complaints or issues to company management. - Maintain and develop technical knowledge in line with Product development. - Processing orders. - Managing email inbox. - Maintaining Spreadsheet. - Updating and monitoring job queue. - Training customers on assigned products. - Careful storage of all customer app data. - Updating accounts team with live customers.

Mentoring and Leadership - Makes decisions on day to day work load and priorities, escalates when necessary - Assisting Project Engineers throughout installation process.

Collaboration and Relationships - To ensure effective collaboration: - Internally with Team Leaders, Managers, Head of Implementation, Sales, Field Engineering, Installation Team(s), Finance. - Externally with customers, third party providers.

- Carry out such tasks as directed to meet the needs of the business. - Training colleagues on products. - Testing and documentation of new products. - Creating and updating documentation.

What You Need Your qualifications - Either a proven aptitude for product delivery or a degree in computer science (or another numerate discipline)

Your skills & knowledge - Excellent written, verbal and presentational communication skills - Excellent domain knowledge and domain analysis skills - Experience in Apple or Android environments - Testing and deployment of Apps.

Your experience - Experience in delivering products that meet users’ needs - Experience working on complex cross-team initiatives - Knowledge of best practice (ie ITIL) desirable but not essential. - Experience of working with bespoke software products and hardware is essential - Excellent communication skills, both verbally and written - Able to work under pressure in sometimes sensitive situations - A strong team player with a can do attitude - Good understanding of Windows XP/7/10 - Experience and understanding of TCP/IP routers, switching and basic networking technologies - Previous experience of using remote access tools - Commercial awareness

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£18000 - £22000/a
Start Date Required Experience
See listing
Required Education