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  » Posted on: 14-12-2017

Position or Job Title Excel specialist
Company CV-Library Ltd
Recruiter Reference itjobspost/207058017
Position Location (City) London
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
THE ROLE: To work within the client services team providing support to major clients and service Providers, generating a positive relationship with those customers. This support will take the form of day-to-day administration, assistance, complex queries resolution including account reconciliation, emails, telephone support, and reporting.

MAIN DUTIES: * To acquire a comprehensive knowledge of the company's operational policies and procedures including related statutory regulations - and to use this knowledge to assess and respond to client requirements. * Monitor & provide assessment of incoming client queries via email, applying company policies to structured and concisely written responses. * To ensure that the manager's policy decisions, and those defined by the company are implemented. * Provide assistance to the client's HR administrator/representative giving detailed guidance on processes, procedures and general operational guidelines. * Build a strong working relationship with the client's HR administrator/representative and where possible the client's manager so as to become the primary contact point for all of the clients administrative questions. * Provide rapid support to client queries and operational queries, ensuring that clients have a suitable understanding of the schemes, and their own contractual obligations. * To provide a comprehensive and enthusiastic support service to the company's sales and account management teams - enabling them to confidently rely on client services to support their clients in the context of new services and on-going operational support. * To work closely with clients to ensure accurate reconciliation of sales ledgers, and to similarly assist major service providers with complex accounts queries. * Data validation and manipulation for team's allocated clients for both annual loads and on-going maintenance and updates * Loading data for clients using the back office system, creation and checking data updates and elections for new joiners, and life event changes * Producing and validating end of election reports * Producing, reconciling and checking payroll reports at the end of each election period * Administration support for clients' HR/admin teams * Day-to-day support for team leader in management of clients', including resolving queries, making changes and ad-hoc processing and ensuring teams schedules and deadlines are met * Upload orders to systems (DSV / TRI2) * Service agreements creation * Maintenance of provider affiliation agreements * Processing refunds/credits * Support the helpdesk team with the resolution of customer queries

KNOWLEDGE & SKILLS: Ideally a minimum of 2 years' experience within one or more of the following areas:- * Telephone helpline experience in a business-to-business environment * Experience of working in a corporate customer-facing team * Working within a HR team

Skills:- * A high level of written and oral English * Experience in the drafting and preparation of written responses to customer queries * Good Microsoft Word and Excel skills * The ability to work independently in call-handling and related administration * Professional, clear and confident telephone manner * Excellent telephone negotiating abilities * Evidence of problem-solving skills * Well-developed interpretative skills

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£24000 - £29000/a
Start Date Required Experience
See listing
Required Education