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  » Posted on: 14-12-2017

Position or Job Title Excel specialist
Company CV-Library Ltd
Recruiter Reference itjobspost/207058017
Position Location (City) London
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
THE ROLE: To work within the client services team providing support to major clients and service Providers, generating a positive relationship with those customers. This support will take the form of day-to-day administration, assistance, complex queries resolution including account reconciliation, emails, telephone support, and reporting.

MAIN DUTIES: * To acquire a comprehensive knowledge of the company's operational policies and procedures including related statutory regulations - and to use this knowledge to assess and respond to client requirements. * Monitor & provide assessment of incoming client queries via email, applying company policies to structured and concisely written responses. * To ensure that the manager's policy decisions, and those defined by the company are implemented. * Provide assistance to the client's HR administrator/representative giving detailed guidance on processes, procedures and general operational guidelines. * Build a strong working relationship with the client's HR administrator/representative and where possible the client's manager so as to become the primary contact point for all of the clients administrative questions. * Provide rapid support to client queries and operational queries, ensuring that clients have a suitable understanding of the schemes, and their own contractual obligations. * To provide a comprehensive and enthusiastic support service to the company's sales and account management teams - enabling them to confidently rely on client services to support their clients in the context of new services and on-going operational support. * To work closely with clients to ensure accurate reconciliation of sales ledgers, and to similarly assist major service providers with complex accounts queries. * Data validation and manipulation for team's allocated clients for both annual loads and on-going maintenance and updates * Loading data for clients using the back office system, creation and checking data updates and elections for new joiners, and life event changes * Producing and validating end of election reports * Producing, reconciling and checking payroll reports at the end of each election period * Administration support for clients' HR/admin teams * Day-to-day support for team leader in management of clients', including resolving queries, making changes and ad-hoc processing and ensuring teams schedules and deadlines are met * Upload orders to systems (DSV / TRI2) * Service agreements creation * Maintenance of provider affiliation agreements * Processing refunds/credits * Support the helpdesk team with the resolution of customer queries

KNOWLEDGE & SKILLS: Ideally a minimum of 2 years' experience within one or more of the following areas:- * Telephone helpline experience in a business-to-business environment * Experience of working in a corporate customer-facing team * Working within a HR team

Skills:- * A high level of written and oral English * Experience in the drafting and preparation of written responses to customer queries * Good Microsoft Word and Excel skills * The ability to work independently in call-handling and related administration * Professional, clear and confident telephone manner * Excellent telephone negotiating abilities * Evidence of problem-solving skills * Well-developed interpretative skills

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£24000 - £29000/a
Start Date Required Experience
See listing
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Required Education
Other