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  » Posted on: 13-12-2017

Position or Job Title IT Support Technician (3rd Line Support)
Company CV-Library Ltd
Recruiter Reference itjobspost/207054122
Position Location (City) Peterborough
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
This role is responsible for providing IT support to all users and customers within and outside of the organisation, for all incidents and service requests, in respect of all information systems. With a large number of implementation projects being undertaken by the organisation, candidates should have the capacity to multi-task and work on various projects & incidents simultaneously. You should have an independent approach and be able to become a valuable member of the team. It is critical that you have the ability to be able to work under pressure and you are able to prioritise work load based on the Business Impact of an individual service request.

Duties and responsibilities * Follow Incident Management standards, including the Major Incident process, ensuring that these processes are followed and updated as and when appropriate; * Assist in monitoring and resolution of incidents / requests assigned to internal support teams and 3rd party suppliers in accordance with agreed Service Levels; * Continuously evaluate the existing processes and procedures to ensure that Incident Management is being carried out in the most efficient and effective manner, working with the Team Leader to initiate appropriate corrective action; * Co-ordinate with other teams and the Problem Management process in respect of major incidents as and when they occur; * Manage user escalations, ensuring that they are thoroughly investigated and that an agreeable solution is achieved for our users and customers; * Help to raise the profile of the IT organisation with colleagues inside and outside of the business;

Essential * Primarily a technical role, a broad range of technical skills is required in terms of diverse IT hardware, software and business applications. * 2 years 3rd line support experience * 5 years service desk experience * Excellent interpersonal skills both verbal and written. * Demonstrate a very good understanding of advanced network technology including LAN/WAN design and support, VPN, Firewall & VLANS * Experience in support and implementation of Windows Server, Office 365, Active Directory, Remote Desktop Services, Microsoft Exchange, HyperV, VMWare & windows server clusters

Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
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Required Education