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  » Posted on: 12-12-2017

Position or Job Title Service Delivery/Customer Service Team Leader
Company CV-Library Ltd
Recruiter Reference itjobspost/207046150
Position Location (City) Dartford
County/Area South Yorkshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Service Delivery Team Leader/Customer Service Team Leader £13 per hour On-going temporary assignment Based in Dartford Available immediately

My client based in Dartford has an immediate vacancy for a Service Delivery Team Leader/Customer Service Team leader to join a growing team. This position is offered on an on-going basis to cover maternity leave. You will have experience of SLA’s and have a strong focus on client communication and trouble-shooting.

Duties include:

- To manage the delivery of all contracted services to ensure high levels of performance. - To manage the resolution of any customer specific service delivery issues. This will include root cause analysis and the design and implementation of resolution plans.

- To monitor the set up of all new services for nominated clients, including service transition, third party engagement. To ensure minimum impact on the customer during the transition period, and also ensure the early achievement of early contracted service levels.

- To proactively notify clients of any potential issues that may affect service performance and keep client regularly updated on these issues.

- To produce reports and analysis to demonstrate delivery performance to clients.

- To ensure that ‘core data’ (e.g. site addresses, equipment list etc) for clients is up to date and correct on the system at all times.

- To act as escalations manager for all service delivery performance issues.

- To support the Customer Service Manager and inform of any issues/opportunities.

- To attend service performance meetings and other client meetings.

Skills and Experience;

Understanding of problem solving, ownership of issues Strong background in Customer Services Good interpersonal skills with a strong focus on communication and relationship building Customer facing skills and ability to work under pressure Professional, business attitude and manner Good telephone and personal manner with proactive & positive attitude Good knowledge of MS Office packages including Excel. Effective time management ensuring prioritisation of tasks ITIL an advantage although not essential.

If you have the necessary skills and experience please apply today

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education