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  » Posted on: 29-11-2017

Position or Job Title Systems Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/206978711
Position Location (City) Reading
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Systems Analyst required to join a growing Commercial team for a large digital brand to help with support and further development of core back office bespoke applications. You will offer basic support to internal users along with day to day running of the systems, overseeing project based delivery aligned and related support of any new functionality.

The Responsibilities Become an SME on our Product and maintain an excellent knowledge of the product and its functionality Troubleshooting user queries Assist in project based work aligned to the systems including new and enhanced functionality Help to define and document requirements using agile (User stories/ Epics) The Requirements Essential: Previous demonstrable experience supporting a Product / bespoke applications Capable of translating technical functionality to non-technical business stakeholders and vice versa gathering requirements from users and escalating them to the wider team Capable of working both autonomously and within a team Excellent customer service/customer support skills Comfortable answering client queries Understanding of Agile principles Previous experience working in a support / customer service background in a software/ IT environment Technical knowledge Supporting an application / basic 1st/ 2nd Line support issues

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education