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  » Posted on: 15-12-2017

Position or Job Title Senior Customer Service Advisor
Company CV-Library Ltd
Recruiter Reference itjobspost/205981208
Position Location (City) Cambridgeshire
County/Area Cambridgeshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
We are pleased to offer you the opportunity of a Senior Customer Service Advisor in the Cambridge area.

Your role will be to effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.

Your main duties will be to:

*Record accurate and timely statistical information *Liaise with all other Council sections and departments to ensure handover of actions as necessary *ensure that as many enquiries as possible are resolved appropriately and satisfactorily *Collect and handle cash paid in for Council services *Receive and assist visitors telephoning and visiting the Council *Participate in the Council’s performance management processes

Please contact Andre if you are interested in the role

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£11/hour
Start Date Required Experience
See listing
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Required Education
Other