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  » Posted on: 26-10-2017

Position or Job Title Diagnosis Before Dispatch Engineer
Company CV-Library Ltd
Recruiter Reference itjobspost/206618269
Position Location (City) West Drayton, London
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Diagnosis Before Dispatch Engineer

Key Responsibilities:

Provide remote diagnosis for various Servers, personal computing equipment and associated peripherals. Provide remote diagnosis for various printers and copiers and associated peripherals Identify parts required for repairs and obtain manufacturer part numbers and product codes Recommend procedures for fixes and troubleshooting. Provide telephone and email technical support for Customers and Partners as part of diagnosis Provide telephone and email technical support for Field and Technical engineers Produce reports for internal management on request.

Skills Profile

Essential Skills:

Demonstrate a strong hardware engineering background Previous experience in field service and break fix support essential HP, Dell, and other Servers, PC's equipment and associated peripherals manufacturers experience Samsung, HP, Canon and Xerox printers (inkjet, colour laserjet, Designjet, MFP/MFD printers) knowledge Must be polite, courteous, helpful and professional at all times Be able to communicate well at all levels Be able to work on own initiative Have a good clear telephone manner Excellent interpersonal skills Excellent written and verbal communication Personal attributes:

• Thorough, demonstrates attention to detail • Able to work on own initiative with minimum supervision • Organised and able to identify and prioritise work. • Supportive and reliable team member. • Able to work well to aggressive and pressurised deadlines

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education